Understanding your needs - we believe it is important to understand your business in a broader sense than taking a narrow brief relating to a particular assignment. Indeed, in some areas eg recruitment, we undertake assignments only in those sectors where we do have substantial and relevant business experience.
What you get is what you see – we provide a personal service on all assignments and the person you deal with will always be the person handling the project. Our business is successful because we build sound relationships with clients based on our personal integrity and delivery performance.
Transparency – we believe in honest and open dealings with clients even when the news may not be what the client wants to hear. This approach is also a key element in our pricing policy. We believe in fixed fees and no surprises. What we agree is what you pay; with no hidden extras.
Quality – as an owner-managed business with personal responsibility for delivery of assignments, we are aware of our need to maintain the highest professional and quality standards at all times.
Ethics – our reputation and hence future business, relies on an open, honest and ethical approach to doing business. We strive hard to adopt ‘best practice’ in our processes and constantly seek feedback from clients on all aspects of our business.
We are not perfect, but we do try hard to satisfy our clients’ needs. Perhaps the best illustration of our
success is the high level of repeat business and referrals we receive from existing satisfied clients.
One of our core values is that we do not promise what we can’t deliver and we deliver what we promise. Obviously we cannot control every element of every process but we do undertake to keep you informed at each stage of every assignment and where necessary, provide appropriate advice as early as possible if a change of plan or delay becomes inevitable.
Customer focus - we pride ourselves on our customer focus and going the extra distance to provide you with the level of support you need.
America -- Australia -- Asia -- Europe